Reviews
State Farm® Agent Rob Hackett
Our customers are the center of our universe and we're grateful for them.
If you're willing to share your experience about your interaction with our agency, it'll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
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What our customers say about us...
Wyatt Taylor
October 5, 2026
"Kylie did a great job answering my questions about car insurance."
Minnie Milam
October 1, 2026
"Working with Kylie Gess has been a wonderful experience. I recommend her for your insurance needs."
"Minnie, Thank you so much for your kind words and recommendation! We’re thrilled to hear that you had a wonderful experience working with Kylie. We truly appreciate your trust in our team and the opportunity to help with your insurance needs! ~ Rob"
Stephen Brinkley
October 1, 2026
"We just switched over to Rob Hackett’s office a little over a week ago. It’s one of the best things we have done. Any questions we’ve had they’ve answered right away and explained stuff in detail. Shout out to Kylie for all the quick responses and questions we’ve had since switching over. Can’t thank her and Rob Hackett enough for making it this an easy transition."
"Stephen, Thank you so much for the thoughtful review and for choosing our office! We’re glad to hear that your transition has been smooth and that our team has been able to answer your questions quickly and provide clear, detailed explanations along the way. We especially appreciate your kind words about Kylie and the responsive service she has provided. We’re grateful for the opportunity to serve you and look forward to being here whenever you need us! ~ Rob"
Braden Taylor
September 25, 2026
"Kylie Guess is the best. Super helpful and such a pleasant person to be around!!!"
"Braden Thank you for your 5-star review! We appreciate you and I'm glad that you found Kylie super helpful and pleasant. Please reach out anytime. ~ Rob"
Nik Kern
September 2, 2026
"Rob Hackett State Farm and their team has the most professional customer service and best insurance rates. I highly recommend switching your insurance to their office. They got my home and auto insurance switched in 1 day and saved me a ton!"
"Hi Nik! Thank you for your awesome review. We appreciate you choosing us and we are happy to have you here! We look forward to helping you with the best customer service possible. I'm glad we were able to save you money too! - Rob"
Larry Baty
August 27, 2026
"Koel was easy to work with and their prices beat Progessive's prices even with 8 year discount."
"Hi Larry,
Thank you so much for taking the time to leave such a positive review—we truly appreciate it.
We’re glad to hear that Koel was easy to work with and that we were able to beat Progressive’s prices, even with your 8-year discount. Providing great value without sacrificing service is exactly what we aim for.
Thanks again for choosing us, and we look forward to being there for you anytime you need help.
~ Rob
"
Froot
August 27, 2026
"I’ve spent 52 years on the road!! No one has beat the service Kylie Gess provided me in those 52 years! Best experience with an insurance agent I’ve ever had. Thank you for not taking advantage of an old woman like me. Can’t wait to hit the road with my grandkids"
"Hi Froot,
Thank you so much for the incredibly kind review. We truly appreciate you taking the time to share your experience.
Hearing that Kylie provided you with the best service you’ve had in 52 years on the road means a lot to us. It’s also important to recognize the trust you placed in us—thank you for calling out that you felt not taken advantage of.
We’re so happy to hear you’re looking forward to hitting the road with your grandkids. If you ever need anything at all, we’ll be here to help.
With appreciation,
Rob
"
Alyssa Landsaw
August 27, 2026
"Kylie was patient and extremely helpful with my questions. She helped me find the best rates and had a kind smile the whole time!"
"Hi Alyssa,
Thank you so much for your kind review! We truly appreciate you taking the time to share your experience.
It’s great to hear that Kylie was patient and extremely helpful with your questions, and that she made the process easy while helping you find the best rates. We’re also glad you noticed her kindness and positive attitude—the kind smile is always part of the experience!
Thanks again for recommending us, and we look forward to helping you anytime.
~Rob"
Kim Sylvester
August 19, 2026
"I had the pleasure of working with Kylie for new auto coverage. She went above and beyond to help me find the best coverage and price. She genuinely cares about the individuals she assists. Highly recommend Rob Hackett!"
"Hi Kim,
Thank you so much for the amazing review! We’re truly grateful you took the time to share your experience.
It’s great to hear that Kylie was able to go above and beyond to help you find the best auto coverage and price—and that you felt her genuine care for the individuals she assists. That’s exactly the level of support we aim to provide.
We really appreciate your recommendation of Rob Hackett State Farm, and we’re very happy to have you with us. If you ever need anything in the future, we’re here to help.
Thanks again,
Rob
"
Ms Hunt
July 29, 2026
"Ok! Everyone wants transparency when looking for car insurance, Kylie Gess, a State Farm Representative was amazingly helpful, patient, and knowledgeable. She talks fast but knows what she is talking about. She lays everything out for you to decide what works best for you. Kudos to Kylie G at Bob Hackett's State Farm Insurance Agency. Keep up the good work girl!"
"Hi Ms Hunt, Thank you for your glowing review. We appreciate you choosing us and we are glad that Kylie was helpful, knowledgeable and gave you options to make the decision that best fit you. We look forward to working with you. Please reach out anytime. ~ Rob"
Sarah Calderon
July 17, 2026
"I was shopping around for life insurance for my kids and Koel was super helpful! He answered any question I had and got my quotes ready in a timely fashion. I would definitely recommend him to my friends."
"Sarah, Thank you so much for your five-star review! We’re really glad to hear Koel was super helpful while you were shopping around for life insurance for your children. It’s wonderful that he was able to answer any question you had and get your quotes ready in a timely fashion.
We truly appreciate you definitely recommending him to your friends—thank you for choosing us! We’re here whenever you need anything. ~ Rob
"
David Phaiah
July 17, 2026
"Had a great experience getting a quote with Koel. He was extremely knowledgeable, answered all of our questions, and provided excellent service. Highly recommend!"
"David, Thank you so much for your great review! We’re thrilled to hear you had a great experience getting a quote with Koel. It’s wonderful that he was extremely knowledgeable, answered all of your questions, and provided excellent service.
We truly appreciate your high recommendation—thank you for choosing us, and we’re here whenever you need anything. ~ Rob
"
Brianna
July 17, 2026
"Koel was a huge help! He was incredibly knowledgeable, fast, and made the whole process of getting a quote super easy. Highly recommend working with him!!"
"Brianna, Thank you so much for the fantastic review! We’re thrilled to hear that Koel was a huge help and that he was incredibly knowledgeable, fast, and made the quote process super easy. We truly appreciate your high recommendation—thank you for choosing us, we’re here whenever you need anything. ~ Rob
"
Wiley Clinkenbeard
July 17, 2026
"I had an excellent experience with Kylie! The entire process was smooth from start to finish, and the she was knowledgeable, professional, and genuinely helpful. She took the time to explain my coverage options without any pressure and made sure I understood exactly what I would be getting.
When I had questions, she responded quickly and treated me with respect. Her customer service is outstanding, and it’s clear she cares about her clients rather than just making a sale.
I highly recommend Kylie to anyone looking for honest service, competitive rates, and a hassle-free insurance experience."
"Wiley, Thank you so much for your wonderful review! We’re thrilled to hear you had an excellent experience with Kylie from start to finish. It means a lot that she took the time to explain your coverage options clearly, answered your questions promptly, and provided a respectful, pressure-free experience.
Your recommendation is greatly appreciated—thank you for choosing us. We’ll be here whenever you need anything. ~ Rob"
Dawn Mcallister
July 10, 2026
"Never had an issue with This office. Rob Sheri and all of the staff are Amazing to work with and prompt. I dont even live around Paris but I still chose them instead of the folks in my area! Thanks ALL 😊"
"Dawn, Thank you for your wonderful 5 -star review. we enjoy and appreciate the opportunity to work with you and are happy that you've found our office prompt and helpful. It is our pleasure to serve you to the best of our ability and look forward to working with you in the future. ~ Rob"
Christian Landes
June 24, 2026
"Great service. Helpful at every turn."
"Thank you Christian for the awesome 5-star review! We appreciate you and are always happy to help. ~ Rob"
Jessica Neff
June 23, 2026
"I’ve been with State Farm for years but recently switched my agent to Rob. Upon switching they looked at my file and made sure that everything I was getting I wanted. Turns out, there were several things on my policy that I didn’t want or need. They saved me so much money! They are also always readily available for any questions or concerns I may have. Insurance can be a pain. Rob and Sheri make it their pain, not yours! I’m so glad I switched agents, and if you’re thinking about it too, I highly recommend you do!"
"Jessica, Thank you so much for the wonderful review! We’re truly grateful you made the switch to Rob Hackett State Farm, and even more glad we could review your policy, remove anything you didn’t need, and help you save money.
We’re also happy to hear how easy and supportive your experience has been, your time matters, and we’ll always do our best to take the hassle out of the insurance process. Thanks again for recommending us, and we’re here anytime you have questions or need anything!
"
Nathaniel Parker
June 22, 2026
"The team here were amazing with their friendly and fast service, and even went the extra mile to help get my account set up with them. 10/10 experience from the rob hackett State Farm team!"
Chelsy Shaffer
May 29, 2026
"Switched from another company so I could bundle my auto and house insurance and Koel was very helpful and made it an stress-free experience. He was knowledgeable, answered all my questions, and helped me save money!"
"Chelsy, thank you so much for taking the time to write your kind review! We really appreciate you choosing Koel at our State Farm office, and we’re glad we could make bundling your auto and homeowners' insurance a stress-free experience.
It’s great to hear that Koel was knowledgeable, answered all your questions, and helped you save money—our goal is always to provide clear guidance and the best value for our customers.
Thanks again for trusting us. We’re here for you anytime you need anything! - Rob
"
Kurt Krempetz
May 29, 2026
"Very friendly helpful individuals to work with."
"Kurt, thank you for taking the time to leave us a 5-star review. Your review made our day! We are glad you find our team helpful and look forward to working with you in the future. - Rob"
Tristin Reynolds
May 22, 2026
"Kylie is very well informed of her job and explains things very well to current and potential clients."
"Tristin, thank you for your 5-star review! I'm glad to hear Kylie was able to provide helpful information for you and explain things to your satisfaction. We appreciate being able to help you and look forward to working with you in the future. In the meantime if you need anything please feel free to reach out! - Rob"
Brady Crippes
May 19, 2026
"Kylie was very helpful in giving me an affordable plan that best fit my needs."
"Brady we are so glad to hear that Kylie helped you find an affordable plan that met your needs. Thank you for your kind review. We appreciate being able to help and please reach out if you need anything - Rob"
Mike
April 30, 2026
"I had some insurance questions since I’ve been relocating & Kylie has been extremely helpful. Highly recommend!"
Robert Sims
April 29, 2026
"I've said it before and I will say it again, this office is unmatched when it comes to customer service and how much they truly care for their customers. Always willing to help and do all that they can to insure you have the best possible experience. Rob Hackett State Farm is my #1 recommendation for your insurance needs. Special shout out to the office superstar Kylie Gess. She always helps me out whenever I need it."
"Robert, Thank you so much for your kind words and continued support! We're thrilled to hear that our team, especially Kylie, has made such a positive impact on your experience. Providing exceptional service and truly caring for our customers is what we strive for every day. Your recommendation means the world to us, and we look forward to always being here for your insurance needs!"
Christa Meserve
April 17, 2026
"Rob Hackett and his team have been amazing and understanding wounder people. My payment didn't go through like I thought it did and they reached out to let me know instead of just canceling since it was about a week or two before I saw the text message definitely would recommend them to friends and family."
"Thank you so much, Christa, for your Five-Star review and family and friends recommendation! We're glad we could assist and keep you informed—it's important to us to be understanding and supportive every step of the way. We truly appreciate your kind words and are honored to be your trusted insurance team. Thanks again for choosing Rob Hackett State Farm!"