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Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.

Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Lostboy Kaleido

July 10, 2024

5  out of  5 rating by Lostboy Kaleido
"Kylie was very helpful and knowledgeable!"
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Michelle Cassagne

July 9, 2024

5  out of  5 rating by Michelle Cassagne
"Kylie has been so helpful on answering questions we've had about our policies! She's helped me find answers during high-stress times while not making me feel like I'm going crazy. She's an asset to State Farm!"
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Kimberly Davis

July 3, 2024

5  out of  5 rating by Kimberly Davis
"Great place to get your insurance! Super helpful! Quick responses and very accommodating to my preferred method of communication. Very happy and definitley recommend!"
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Paul Dobberstein

July 3, 2024

4  out of  5 rating by Paul Dobberstein
"Kylie did a great job. The more recent disappointment with insurance for my Hyundai is understandable, but difficult for us. We came from suburban Chicago in May, so understand why the underwriting decision makes sense. It is still disappointing. Your representative did all she could to make the insurance work. Thank to her for her work. Please acknowledge this text ad I am in need of proof that a temp number is working Thank you"
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Betty Duprey

July 2, 2024

5  out of  5 rating by Betty Duprey
"Robert Sims was very friendly and on top of things. Was so surprised at how much we were saving by switching to State Farm Insurance. Would definitely recommend them to others."
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Sophia Turner

July 1, 2024

5  out of  5 rating by Sophia Turner
"Kylie was so kind and understanding of my situation, and took the utmost care of me! I appreciate her and her customer service!"
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Austin Roberts

June 17, 2024

5  out of  5 rating by Austin Roberts
"Purchased a new truck over the weekend and when Monday came around Kylie got me all set up with my new policy. Been a customer of Rob Hackett for 10 years now, and plan on staying here many more years. Hard to be there prices."
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Sandy Grabow

June 12, 2024

5  out of  5 rating by Sandy Grabow
"I have been happy with the office and office staff. What worries me is when we had a Claim, Rob and the staff did what they could for us and thankfully suggested Honey creek Collision. So much leaves the human factor out and is done on a computer."
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Jed Powers

June 11, 2024

5  out of  5 rating by Jed Powers
"Robert Sims was fantastic and lowered my car insurance from progressive with a house as well still cheaper. Easy to work with willing to text and efficient in all aspects!! Highly recommended"
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Jessie Smith

June 7, 2024

5  out of  5 rating by Jessie Smith
"Wrong number lead me to a wonderful miss Kylie Gess, she handle this bumbling mom to be with such grace and respect and getting me to the right office. What a wonderful asset to the rob hacket team!"
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Jeny Davis

May 9, 2024

5  out of  5 rating by Jeny Davis
"Went beyond to help me get insurance ❤️"
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Heather Sexson

May 6, 2024

5  out of  5 rating by Heather Sexson
"I had a great experience with Robert Sims at Rob Hackett State Farm insurance. Super fast, super friendly!! I saved ALOT of money insuring my home and auto with State Farm. Thank you!"
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April 29, 2024

5  out of  5 rating by Ashley
"Rob has been a trusted family friend for many years. Helping us Insurance and other financial decisions. I highly recommend him and his staff!"
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Mark Dockstader

April 1, 2024

5  out of  5 rating by Mark Dockstader
"My experience speaking with Samantha Rice today was extremely helpful. She was very professional, courteous, and kind. Answered all of my questions. And helped me understand my policy better. On a scale of 1 to 10 I would give Samantha a 20. She explained everything thourally and in detail. Thanks Mark Dockstader"
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March 13, 2024

4  out of  5 rating by T P
"Staff is friendly but no one can figure out how to get the drive safe and save discount applied to my account. The bluetooth beacon works and tracks my driving I just dont receive the discount. Update: Five minutes after I posted this they called and said it would be another week before I would receive any discount on my policy due to a system backlog....days after I paid the policy without the discount applied. Final Update: Everything did get fixed as of 3-11-2024, I did receive a refund for the premium I paid while everything was in a mess. Rob also sent a card apologizing for everything. The only reason I didnt give a full 5 stars is because I did have to spend a lot of my own time on the phone with State Farm and driving to my agent trying to get this sorted."
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John L. Mayer

February 26, 2024

5  out of  5 rating by John L. Mayer
"Great place to do business. Thanks Rob Sims."
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Christopher Evans

January 24, 2024

5  out of  5 rating by Christopher Evans
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Jo B

January 12, 2024

5  out of  5 rating by Jo B
"I have been dealing with Rob Hackett’s office for years. The staff has always been friendly, prompt, and making it easy to make changes to the policy."
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Stephen C

January 2, 2024

5  out of  5 rating by Stephen C
"With today's cost for insurance, it's nice to know Rob Hackett @ State Farm has my back. Today I spoke with Robert regarding additional insurance for a enclosed trailer. As always he was very helpful and accommodating to my needs. Anytime I have questions I give Robert a call and he responds quickly and efficiently. I give Rob and his staff at State Farm in Paris Illinois FIVE Stars."
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Jacob Buntain

November 20, 2023

5  out of  5 rating by Jacob Buntain
"Kylie was wonderful! I called to see about the process of switching my insurance from Florida back to Illinois, and she had all the answers and made the process a breeze! Thank you, Kylie! 😁"
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Anita Bell

October 26, 2023

5  out of  5 rating by Anita Bell
"Rob Sims is the best! Truly cares about the people!"
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Myrna Bell

October 9, 2023

5  out of  5 rating by Myrna Bell
"I've always been satisfied with the service I have at Rob Hackett State Farm in Paris, IL. Whether a claim or not they're always accomodating!"
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Michael Steen

October 3, 2023

5  out of  5 rating by Michael Steen
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Kayden Johnson

September 15, 2023

5  out of  5 rating by Kayden Johnson
"I highly recommend Rob Hackett Statefarm!"
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Brian Setzer

September 14, 2023

5  out of  5 rating by Brian Setzer
"Rob and everyone in the office take good care of me I love working with them!"