State Farm® Insurance Agent Rob Hackett
Leave Us a Review
Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Grace Bradford
May 8, 2025
5
out of
5
rating by Grace Bradford
"Quick & Easy Process with EXCELLENT customer service. I can not say enough good things about Kylie Guess. She goes above and beyond to insure the client gets all the benefits and sympathizes with single mothers like myself! I was switching from an agency I had been with since I was 21 and she exceeded every expectation I had. I was also given new information that I had never gotten through the other agency that will benefit me and my children in the long run."
Jazzalyn Kitzmiller
April 6, 2025
5
out of
5
rating by Jazzalyn Kitzmiller
"Robert Sims was great to work with. He was knowledgeable, helpful, and nice. Highly recommend working with him."
Andrew Donithan
April 2, 2025
5
out of
5
rating by Andrew Donithan
"Dealt with Robert S. And I have to say he was incredibly nice and helpful the entire time. I would definitely recommend him to any friends or family who are looking for insurance!!"
We responded:
"Andrew, Thank you for your five Star review! We're thrilled to hear that Robert S. provided you with such exceptional service and positive insurance buying experience. Your recommendation means a lot to us. If you, your friends and family need any further assistance, please don’t hesitate to reach out. We are here to help. We appreciate your support!"
Clay Cooley
March 20, 2025
5
out of
5
rating by Clay Cooley
"Kylie is a great insurance agent she made the whole process quick and very easy to understand and she has great customer service. Definitely will be back!"
We responded:
"Clay, Thank you for taking the time to let us know you had a great insurance buying experience with Kylie! We're excited to hear that Kylie made your experience smooth and easy. Providing excellent customer service is our priority, and it’s wonderful to know that you felt supported throughout the process. We look forward to assisting you again in the future! - Rob"
Emma Campbell
March 20, 2025
5
out of
5
rating by Emma Campbell
"As someone just getting out on their own, I very much appreciate Robert Sims and how he explains things. He is not at all pushy and gives all information about policies. Robert gives amazing insight and never seems bothered with any questions I had. He was super willing to help in anyway he could to make me comfortable. I have never felt so secure with an insurance agent before. It was very beneficial talking to Robert as we are close in age! I can say I will 100% be coming back and asking for Robert to help me."
We responded:
"Emma, Thank you for sharing your experience! We are so glad to hear that Robert was able to provide you with the information and support you needed as you start out on your own. It's wonderful to know that he made you feel comfortable and secure in your decisions. We truly value your trust and look forward to assisting you again in the future. Don’t hesitate to reach out anytime – Robert will be happy to help!"
Dan Morr
March 17, 2025
4
out of
5
rating by Dan Morr
"I was looking for auto insurance and Robert got me a quote within a few hours of my request. He talked to me on the phone and through email. He answered all my questions very quickly. I was reluctant to go with State Farm at first, but the quote was very good. I did go to the office because I do like to see whom I'm dealing with. Robert was very professional and easy to talk to. I would have given 5 stars, but Robert would have to walk on water for me to do that. He came close. Still, very happy."
We responded:
"Dan, Thank you so much for taking the time to share your experience with Robert and our team! We’re thrilled to hear that he was able to provide you with a quick and thorough quote for your auto insurance, and that you found him professional and approachable. We appreciate your feedback regarding your rating, and we’re always striving to improve our service. It’s great to know that you felt comfortable visiting our office and that Robert made a positive impression on you. If you have any further questions or need assistance in the future, don’t hesitate to reach out. We’re here to help! "
Lauryn Moore
March 12, 2025
5
out of
5
rating by Lauryn Moore
"Robert Sims made it very easy to add a vehicle and renters insurance to our policy!"
We responded:
"Lauryn, Thank you for your 5 Star review. I'm so happy Robert made it easy for you to add vehicle and renters insurance for you. Please feel free to reach out anytime. We are happy to help. - Rob"
David Neal
March 4, 2025
5
out of
5
rating by David Neal
"Very great bunch of folks."
We responded:
"David, Thank you for your 5 Star review. We are so happy you had a positive experience with our team. We are happy to serve you and look forward to helping you in the future. - Rob "
debbie Williams
February 7, 2025
5
out of
5
rating by debbie Williams
"Great customer service. Robert was very professional and did a fantastic job at saving me money every month."
We responded:
"Debbie, Thank you for your 5-star review! My State Farm team and I are happy to be your good neighbor!"
Ask Me
January 31, 2025
5
out of
5
rating by Ask Me
"Really with the exceptional service and care I have received. Thank you!"
We responded:
"Ronnie, Thank you for reviewing our State Farm office! We’re thrilled to know you had a positive experience with us; your satisfaction is our top priority! We look forward to continuing to support your insurance needs."
Lucas Edmonds
January 29, 2025
5
out of
5
rating by Lucas Edmonds
"Outstanding Service & Expertise – A True Professional! I cannot say enough great things about Kylie Guess and the incredible service they provide. From the moment I reached out, they were professional, knowledgeable, and genuinely invested in finding the best coverage for my needs. They took the time to explain every detail, ensuring I fully understood my options and felt confident in my decision. What truly sets Kylie apart is their unwavering dedication to their clients. They go above and beyond, always available to answer questions, provide guidance, and offer solutions tailored to my specific situation. Their expertise in the industry is unmatched, and their ability to navigate policies with ease makes the process smooth and stress-free. Beyond just being an outstanding professional, Kylie is kind, patient, and truly cares about their clients. Their attention to detail and commitment to customer satisfaction make them a rare find in the insurance world. I wouldn’t trust anyone else with my coverage, and I highly recommend them to anyone looking for top-tier service. If you want an insurance agent who is not only highly skilled but also genuinely invested in your well-being, look no further than Kylie. They are the absolute best in the business! Would you like any specific details added to personalize it more?"
We responded:
"Lucas, We’re honored by your positive feedback on Kylie! We look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know!"
Jessica Drake
January 23, 2025
5
out of
5
rating by Jessica Drake
"We have always had great luck with Rob Hackett! Great and friendly staff, they are always quick to help with anything. Highly recommend them to anyone."
We responded:
"Jessica Thank you for your 5-star review! We appreciate the opportunity to help you. We enjoy working with you!"
Asbury Photography
December 30, 2024
5
out of
5
rating by Asbury Photography
"Great place great people couldn’t have asked for a better experience! #awesome"
We responded:
"Thank you for your great review! We are so happy you had a great experience. Please reach out anytime. We are here to help."
Karsyn Asbury
December 30, 2024
5
out of
5
rating by Karsyn Asbury
"Robert Sims was so helpful and very responsive in getting us a great quote for our new home! Thank you for taking such good care of us!"
We responded:
"Karsyn I'm glad Robert was helpful and responsive in getting your new home insured. He does a great job! Thank you for your review. Please feel free to reach out anytime we can be of service."
Emily Coates
December 30, 2024
5
out of
5
rating by Emily Coates
"Robert Sims helped me out greatly when I was looking around for insurance for my car! After having two incidents pretty much back to back before moving to Paris, and then a windshield replacement I was looking at either way expensive plans or nothing at all. He was able to help me out within my budget and has been so nice to deal with! Very friendly!"
We responded:
"Emily, Thank you for your 5-star review! I'm glad you had a great experience with Robert and that he was able to help you find coverage that fit your budget. We are more than happy to help whenever we can."
Lisa Soleman
December 19, 2024
5
out of
5
rating by Lisa Soleman
"Kylie was very helpful by answering all my questions!"
We responded:
"Lisa, Thank you for your 5-Star review! I'm glad Kylie was able to answer your questions. We appreciate your business and we hope to serve you well for many years to come."
Cassie Baker
December 11, 2024
5
out of
5
rating by Cassie Baker
"Robert took the time to make sure we had everything we needed at the best rate we could get!"
We responded:
"Cassie, Thank you for your review! I'm so happy Robert was able to help you. Your satisfaction is our top priority! We look forward to continuing to work with you."
james mcclarey
December 5, 2024
5
out of
5
rating by james mcclarey
"Kylie did an amazing job getting me the coverage I needed and even more so she made sure I was able to understand all the coverage being offered. Not only on my home, but multiple vehicles and a side by side. I was able to save money and have better coverage. I highly recommend Kylie and Rob."
We responded:
"James, Thank you for your 5-star review! Kylie does a great job and I'm glad you had a positive experience working with her. Helping our customers understand their coverage and providing great value is top priority for us. I'm glad we were able to help. Welcome to our agency we look forward to working with you!"
Mark Mattingly
November 16, 2024
5
out of
5
rating by Mark Mattingly
"I changed insurance companies and Kylie made the process super easy. She was very informative and helpful throughout all of it. I would most definitely recommend her to anyone that has insurance questions or wants to change companies."
We responded:
"Mark Thank you so much for your 5-star review! I’m glad to hear that Kylie made your transition to a Rob Hackett State Farm smooth and easy. Our team and our customers truly appreciate her dedication to providing informative and helpful service. Your recommendation means a lot to us, and we’re here to assist you with any future insurance needs. Thanks again for your kind words!"
Deb Dillavou
November 15, 2024
5
out of
5
rating by Deb Dillavou
"I called to make some changes on my auto coverage and Kylie answered the phone and took care of my changes quickly and efficiently. She was diligent in offering me new programs and was very knowledgeable of the same. She was very professional, but also very pleasant to speak with. I have been with this agency for a long time because I am a big fan of the family feeling that I get when I call in :0)"
We responded:
"Deb, thank you for taking the time to share your experience! I’m so glad to hear that Kylie was able to assist you with your auto coverage changes efficiently and with a personal touch. We appreciate the opportunity to work with you and It's wonderful to know that you appreciate the family atmosphere we strive to create. Your loyalty means the world to us, and we look forward to continuing to serve you for many more years to come! If you need anything else, don’t hesitate to reach out. - Rob"
Wendy Lawson
September 20, 2024
5
out of
5
rating by Wendy Lawson
"Robert and Sheri gave me exceptional customer service. They went above and beyond the extra mile to take care of me and my family!"
We responded:
"Wendy, Thank you for your 5-Star review! I'm glad that Robert and Sheri exceeded your expectations. We are happy to help you and your family any way we can."
David Hancock
September 18, 2024
5
out of
5
rating by David Hancock
"The price aside, the atmosphere is friendly and very people oriented. 10/10 would recommend to anyone."
We responded:
"David, Thank you for your kind review. We appreciate the opportunity to serve you and are glad you found us helpful. "
Peter Abraham
September 11, 2024
5
out of
5
rating by Peter Abraham
"Very professionally ran office. Always willing to help us with any situation. Highly recommend Rob Hackett's State Farm Office."
We responded:
"Peter, Thank you so much for your kind review! I’m happy to hear that you had a positive experience at our office. We enjoy working with you and we take pride in providing professional service and being there for our customers in any situation. Your recommendation means a lot to us. If there's anything else we can assist you with, please don't hesitate to reach out."
John Shear
September 10, 2024
5
out of
5
rating by John Shear
"I was having a ton of trouble getting a quote for homeowners insurance. Luckily Rob Sims and Rob Hackett were able to help me out and make it way easier for me to get a quote and for cheaper than what I was paying at Nationwide."
We responded:
"John, Thank you for your kind review. I'm glad we were able to help you get your homeowners insurance taken care of. We appreciate being able to help you with your home and we are happy to help you save some money too!"
Connor Swinford
September 8, 2024
5
out of
5
rating by Connor Swinford
"I am currently in the process of buying a house and was shopping for different homeowners insurance rates, I worked with Robert Sims and not only did he get me a good rate on homeowners insurance but got me a great rate on my car insurance so I switched over that as well. He made the process very effortless and stress free."
We responded:
"Connor, Thank you for your review. I'm glad Robert was able to help you get a good rate on your homeowners and auto insurance. We strive to make the process of switching seamless and are happy you found that to be the case. We look forward to helping you with all your insurance needs and are happy to have you as a customer."