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Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.

Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Mark Dockstader

April 1, 2024

5  out of  5 rating by Mark Dockstader
"My experience speaking with Samantha Rice today was extremely helpful. She was very professional, courteous, and kind. Answered all of my questions. And helped me understand my policy better. On a scale of 1 to 10 I would give Samantha a 20. She explained everything thourally and in detail. Thanks Mark Dockstader"
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March 13, 2024

4  out of  5 rating by T P
"Staff is friendly but no one can figure out how to get the drive safe and save discount applied to my account. The bluetooth beacon works and tracks my driving I just dont receive the discount. Update: Five minutes after I posted this they called and said it would be another week before I would receive any discount on my policy due to a system backlog....days after I paid the policy without the discount applied. Final Update: Everything did get fixed as of 3-11-2024, I did receive a refund for the premium I paid while everything was in a mess. Rob also sent a card apologizing for everything. The only reason I didnt give a full 5 stars is because I did have to spend a lot of my own time on the phone with State Farm and driving to my agent trying to get this sorted."
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John L. Mayer

February 26, 2024

5  out of  5 rating by John L. Mayer
"Great place to do business. Thanks Rob Sims."
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Christopher Evans

January 24, 2024

5  out of  5 rating by Christopher Evans
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Jo B

January 12, 2024

5  out of  5 rating by Jo B
"I have been dealing with Rob Hackett’s office for years. The staff has always been friendly, prompt, and making it easy to make changes to the policy."
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Stephen C

January 2, 2024

5  out of  5 rating by Stephen C
"With today's cost for insurance, it's nice to know Rob Hackett @ State Farm has my back. Today I spoke with Robert regarding additional insurance for a enclosed trailer. As always he was very helpful and accommodating to my needs. Anytime I have questions I give Robert a call and he responds quickly and efficiently. I give Rob and his staff at State Farm in Paris Illinois FIVE Stars."
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Jacob Buntain

November 20, 2023

5  out of  5 rating by Jacob Buntain
"Kylie was wonderful! I called to see about the process of switching my insurance from Florida back to Illinois, and she had all the answers and made the process a breeze! Thank you, Kylie! 😁"
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Anita Bell

October 26, 2023

5  out of  5 rating by Anita Bell
"Rob Sims is the best! Truly cares about the people!"
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Myrna Bell

October 9, 2023

5  out of  5 rating by Myrna Bell
"I've always been satisfied with the service I have at Rob Hackett State Farm in Paris, IL. Whether a claim or not they're always accomodating!"
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Michael Steen

October 3, 2023

5  out of  5 rating by Michael Steen
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Kayden Johnson

September 15, 2023

5  out of  5 rating by Kayden Johnson
"I highly recommend Rob Hackett Statefarm!"
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Brian Setzer

September 14, 2023

5  out of  5 rating by Brian Setzer
"Rob and everyone in the office take good care of me I love working with them!"
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regina hays

September 14, 2023

5  out of  5 rating by regina hays
"They are very nice friendly and helpful people, would recommend them if asked about insurance companies."
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Mark Arnold

September 13, 2023

5  out of  5 rating by Mark Arnold
"Very polite, patient and willing to help you I enjoy doing my business with them"
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Eric Givens

August 24, 2023

5  out of  5 rating by Eric Givens
"Hands down the best agent, Rob and his team have always been helpful and available. I would never go anywhere else!"
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Janet Bradford

August 17, 2023

5  out of  5 rating by Janet Bradford
"Great experience yesterday when I broke down. Fast efficient and polite service"
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Windy Hoult

July 26, 2023

5  out of  5 rating by Windy Hoult
"We have vehicle, RV, and rental insurance with Rob and Sheri. Outstanding customer service!"
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Cindy Sims

July 19, 2023

5  out of  5 rating by Cindy Sims
"I have been with State Farm for around 20 years. They have always been there to meet all of our needs no matter what the issue was."
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Paul Roberts

June 28, 2023

5  out of  5 rating by Paul Roberts
"Always helpful"
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Kendra Heredia

June 22, 2023

5  out of  5 rating by Kendra Heredia
"Sheri was veering nice and was able to get me a great rate"
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Alicia Catterson

June 13, 2023

5  out of  5 rating by Alicia Catterson
"They were amazing in giving me exactly what I needed as far as my insurance goes. As well as VERY responsive when I needed help with anything! I would highly recommend them to anyone!"
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Staci Webb

June 8, 2023

5  out of  5 rating by Staci Webb
"Rob and his staff are always prompt, courteous, and willing to help whenever I have needed them!"
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Bailey Rose

June 1, 2023

5  out of  5 rating by Bailey Rose
"I called the State Farm claims office and they were very helpful and kind. This was my first time going through this and they made it very easy. The State Farm office was also helpful providing number and email for the claim office."
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Lorrie Kite

June 1, 2023

5  out of  5 rating by Lorrie Kite
"I can call them . They are eager to always help"
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Joshua Eslinger

May 27, 2023

5  out of  5 rating by Joshua Eslinger
"Rob and his team have always been of superb assistance every time I've reached out to them over the years!"