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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Makayla Howlett

January 30, 2026

5  out of  5
rating by Makayla Howlett
"They got me the best coverage and price for me and I’m so thankful!"
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JUDE CHINWENDU

January 30, 2026

5  out of  5
rating by JUDE CHINWENDU
"Kylie was of great help to me, State Farm is actually the best Auto Insurance ."
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Burl Wilson

January 29, 2026

5  out of  5
rating by Burl Wilson
"Rob was very knowledgeable in my questions on retirement in a few months"
We responded:
"Burl, Thank you for your 5-Star review! I'm glad we could help as you approach retirement. Wishing you a smooth and rewarding transition ahead!"
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Jake Mccarty

January 28, 2026

5  out of  5
rating by Jake Mccarty
"Kylie was great to work with! Fast, accurate, and was able to help me with every question i had to find the right coverage for me. Thanks again for all your help!"
We responded:
"Hello Jake, We appreciate the time you took to give us such a great rating! We appreciate your recognition and will do our best to keep up the great work! We work hard to provide customers with a great experience and look forward to continuing to do the same for you! It was a pleasure to serve you."
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Dave

January 16, 2026

5  out of  5
rating by Dave
"Working with Kylie to secure car and home insurance was a very pleasant experience. She walked me through the process and was very prompt on getting me quotes and explaining everything I needed to know. It’s nice to be able to know I can talk with an agent when I have concerns and can help me out."
We responded:
"Dave, Thank you for your 5-star review! We appreciate your feedback and are pleased to know you had a positive experience securing your car and home insurance with Kylie at State Rob Hackett State Farm. Should you have any further questions or require assistance, please do not hesitate to reach out. - Rob "
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James Smith

January 16, 2026

5  out of  5
rating by James Smith
"Kylie was in top of everything. Super responsive. Explained all that was needed and put it all in place. Truly a great experience shopping for auto insurance with her at the helm. Thank you so much"
We responded:
"James, Thank you for your Five-Star Review! We are glad that you found Kylie responsive and able to explain what was needed to get your insurance put in place. We appreciate you taking the time to leave us a review and look forward to working with you in the future. - Rob"
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Cheylynn Ford

December 18, 2025

5  out of  5
rating by Cheylynn Ford
"Kylie was great at getting us a much better auto insurance discount. We’ve had a great experience with Rob Hackett State Farm. They are very quick at answering questions and super helpful."
We responded:
"Cheylynn, Thank you so much for your kind words and taking the time to give us a review! We're thrilled to hear that Kylie was able to secure a better auto insurance discount for you and that you've had such a positive experience with Rob Hackett State Farm. Providing quick and helpful service is our top priority and your feedback means a lot to us. If you ever have any questions or need assistance in the future, we're always here to help!"
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Crystal Gail

December 13, 2025

5  out of  5
rating by Crystal Gail
"Koel was very fast in insuring my new jeep. Happy with the service. Thanks state farm. Loved the goodies I got for joining your team."
We responded:
"Thank you for your review Crystal! We're thrilled to hear that Koel provided fast and efficient service in insuring your new Jeep. We're glad you’re happy with the experience and enjoyed the goodies as well. Welcome to the State Farm family—we’re here to support you every step of the way!"
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Travis Sohaski

December 12, 2025

5  out of  5
rating by Travis Sohaski
"Excellent place. Sheri & Kylie are amazing. I would highly recommend going here for all your insurance needs. Excellent customer service and they treat me like family."
We responded:
"Thank you Travis!"
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House Keys63

November 21, 2025

5  out of  5
rating by House Keys63
"Great customer service! I have had my car insurance here for 3 years now and the rate has stayed steady. Specifically Kylie Gess lets me know when my rate is set to go up or drop before it does which saves me from the random surprises and frustration. I got my mortgage for my home about a year and a half ago and went to StateFarm to discuss a home owners policy. They sat me down and went line by line on what should be covered and allowed me to make changes to what I didn’t need covered. If you’re considering getting insurance here, I’d give Kylie Gess a call as she is super friendly and knowledgable!"
We responded:
"Thank you so much for your awesome review! It’s great that you’ve had such a positive experience with us over the past three years and appreciate your loyalty. Kylie takes pride in keeping you informed about your rates to help avoid any surprises, and it’s fantastic to know her proactive approach has made a positive difference for you. We’re also glad we could assist you with your homeowner’s policy and tailor the coverage to fit your needs. Your recommendation means a lot to us, and we’re here anytime you need assistance. Thanks again for choosing Rob Hackett State Farm!"
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Ace Donovan

November 15, 2025

5  out of  5
rating by Ace Donovan
"Kylie has been a great help in combining my insurance with my husband’s when we got married. She has been able to answer every question, and has taken the time to explain things to us whenever we had any kind of question! She is definitely a star in that building!"
We responded:
"We're thrilled to hear that Kylie was able to help you and your husband smoothly combine your insurance. She truly is a star, and we’re glad her dedication and clear explanations made the process easier for you. We appreciate your feedback and look forward to continuing to serve you! - Rob"
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Chris Allen

November 8, 2025

5  out of  5
rating by Chris Allen
"I live in Indiana and my local insurance company was bought out by a big company from Ohio and I've been messed around since!!! Luckily I received a post card from Kylie at State Farm Ins. agent Rob Hackett, Paris, IL. Kylie spent time on the phone, explaining everything, verified things that were questionable and was patient while I shopped other companies. I am back to trusting my agent and thank God, Kylie is young in her career, I will never have to change agents again!!! Thanks again, Chris"
We responded:
"Chris, Thank you so much for sharing your experience! We're thrilled to hear that Kylie was patient, able to provide you with clear explanations and trustworthy service during such a challenging time. It means a lot to know that you feel confident and supported with Kylie at Rob Hackett State Farm. We’re proud to have Kylie on board and look forward to continuing to assist you for many years to come! If you ever need anything, don’t hesitate to reach out. - Rob"
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Joni

October 27, 2025

5  out of  5
rating by Joni
"I recently had the pleasure of working with Koel at Hackett Insurance Agency in Paris IL. He was very pleasant, patient, and diligent while making sure we were covered for our needs."
We responded:
"Joni, Thank you for your 5-star review. We are glad that Koel was pleasant patient and diligent in helping you get the coverage you needed. If you ever need any assistance in the future, please don’t hesitate to reach out. We are here to help!"
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Kara Brinkley

October 23, 2025

5  out of  5
rating by Kara Brinkley
"I called to ask about a couple things in my insurance and Koel was a great help! Very informative!"
We responded:
"Kara, We are happy to hear that Koel was able to provide you with 5-star service! We’re honored by your positive feedback! We look forward to continuing to provide you with great service!"
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Ben Mullinax

October 18, 2025

5  out of  5
rating by Ben Mullinax
"Kylie was extremely helpful very knowledgeable and a delightful person sto talk with. She makes me glad to be doing business with state farm. (Sorry, Jake. but you aint got what it takes like kylie)"
We responded:
"Ben, thank you for taking the time to share your thoughts! We’re glad to know you’re satisfied with the service you received from Kylie at Rob Hackett State Farm. If you ever have any questions or need assistance, we’re here to help!"
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Skylar Cash

October 17, 2025

5  out of  5
rating by Skylar Cash
"Kylie has such great customer service and is quick to respond! 10000/10 review for her!"
We responded:
"Skylar thank you for your feedback! It’s our pleasure to assist you with your insurance needs. We are happy Kylie was able to help you with great service in a timely manner. If there is anything else we can do to help, please let us know!"
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Margie Case

October 17, 2025

5  out of  5
rating by Margie Case
"I was very pleased with the professional service I received. Every aspect of my policy was explained clearly. The follow up on my policy change has been fantastic. I would recommend Bob Hackett Agency to everyone I know."
We responded:
"Margie, thank you for reviewing Rob Hackett State Farm! We’re thrilled to know you had a positive experience with us; your satisfaction is our top priority! We look forward to continuing to support your insurance needs."
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Tyler Robison

October 2, 2025

5  out of  5
rating by Tyler Robison
"Great rates and excellent service from Kylie. Thanks!"
We responded:
"Tyler, We appreciate your review and are glad you are part of our State Farm family! We are delighted to know you had an excellent experience with Kylie at Rob Hackett State Farm. If you ever need any assistance in the future. Please don’t hesitate to reach out. We are here to help!"
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Joshua Rollings

September 30, 2025

5  out of  5
rating by Joshua Rollings
"Kylie Gess is an amazing person to work with! She is very calm and easy going!"
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Tabitha Seuffer

September 30, 2025

5  out of  5
rating by Tabitha Seuffer
"Kylie is amazing at anything she does! She was amazing to work with!"
We responded:
"Tabitha, Thank you for your wonderful review! We’re thankful for your feedback! I'm glad you found Kylie amazing to work with! It’s our pleasure to assist you with your insurance needs. If there is anything else we can do to help, please let us know!"
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Douscheon Mandick

September 29, 2025

5  out of  5
rating by Douscheon Mandick
"Koel proved me wrong showing me he could lower my cost of coverage. Without his hungry attitude to get me a quote I would still be dishing thousands out to my old coverage. Thanks Koel"
We responded:
"Douscheon, Thank you for your five-star review! We’re thrilled to know you had a positive experience with Koel ; your satisfaction is our top priority! We look forward to continuing to support your insurance needs."
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Brandy Ely

September 17, 2025

5  out of  5
rating by Brandy Ely
"Rob Hackett at State Farm at State Farm was Very helpful he explained everything explained all the rates in this and that and I was very pleased and I’m happy to be using State Farm homeowners insurance thanks, Rob Hackett"
We responded:
"Brandy, You're welcome and thank you for your review! We are happy to know you had a great experience with Rob Hackett State Farm. If you ever need any assistance in the future, please don’t hesitate to reach out. We are here to help!"
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Fluid Art

September 17, 2025

5  out of  5
rating by Fluid Art
"The team at Rob Hackett’s office goes the extra mile! Kylie has been helpful, attentive, & knowledgeable. Highly recommend!!"
We responded:
"Thank you for your 5-star review! We are glad to hear you found Kylie helpful, attentive and knowledgeable. My State Farm team and I are happy to be your good neighbor!"
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K Parker

August 13, 2025

5  out of  5
rating by K Parker
"Fast service and good rate."
We responded:
"Thank you for taking the time to share your thoughts! We’re glad to know you’re satisfied with the service at Rob Hackett State Farm. If you ever have any questions or need assistance, we’re here to help!"
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Patricia Trammel

August 8, 2025

5  out of  5
rating by Patricia Trammel
"Kylie has helped me with car insurance, options for life insurance, and home insurance. She is very helpful, intelligent, takes her time to explain options with you, and is a great asset to the company."
We responded:
"Thank you so much for your kind words, Patricia! We're delighted to hear that Kylie was able to assist you with your car, life, and home insurance needs. She truly is a valuable member of our team, and we're proud of the dedication and care she provides to our clients. We appreciate your trust in us and look forward to continuing to support you in the future! - Rob"