State Farm® Insurance Agent Rob Hackett
Leave Us a Review
Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Larry Baty
August 27, 2026
5
out of
5
rating by Larry Baty
"Koel was easy to work with and their prices beat Progessive's prices even with 8 year discount."
We responded:
"Hi Larry,
Thank you so much for taking the time to leave such a positive review—we truly appreciate it.
We’re glad to hear that Koel was easy to work with and that we were able to beat Progressive’s prices, even with your 8-year discount. Providing great value without sacrificing service is exactly what we aim for.
Thanks again for choosing us, and we look forward to being there for you anytime you need help.
~ Rob
"
Froot
August 27, 2026
5
out of
5
rating by Froot
"I’ve spent 52 years on the road!! No one has beat the service Kylie Gess provided me in those 52 years! Best experience with an insurance agent I’ve ever had. Thank you for not taking advantage of an old woman like me. Can’t wait to hit the road with my grandkids"
We responded:
"Hi Froot,
Thank you so much for the incredibly kind review. We truly appreciate you taking the time to share your experience.
Hearing that Kylie provided you with the best service you’ve had in 52 years on the road means a lot to us. It’s also important to recognize the trust you placed in us—thank you for calling out that you felt not taken advantage of.
We’re so happy to hear you’re looking forward to hitting the road with your grandkids. If you ever need anything at all, we’ll be here to help.
With appreciation,
Rob
"
Alyssa Landsaw
August 27, 2026
5
out of
5
rating by Alyssa Landsaw
"Kylie was patient and extremely helpful with my questions. She helped me find the best rates and had a kind smile the whole time!"
We responded:
"Hi Alyssa,
Thank you so much for your kind review! We truly appreciate you taking the time to share your experience.
It’s great to hear that Kylie was patient and extremely helpful with your questions, and that she made the process easy while helping you find the best rates. We’re also glad you noticed her kindness and positive attitude—the kind smile is always part of the experience!
Thanks again for recommending us, and we look forward to helping you anytime.
~Rob"
Kim Sylvester
August 19, 2026
5
out of
5
rating by Kim Sylvester
"I had the pleasure of working with Kylie for new auto coverage. She went above and beyond to help me find the best coverage and price. She genuinely cares about the individuals she assists. Highly recommend Rob Hackett!"
We responded:
"Hi Kim,
Thank you so much for the amazing review! We’re truly grateful you took the time to share your experience.
It’s great to hear that Kylie was able to go above and beyond to help you find the best auto coverage and price—and that you felt her genuine care for the individuals she assists. That’s exactly the level of support we aim to provide.
We really appreciate your recommendation of Rob Hackett State Farm, and we’re very happy to have you with us. If you ever need anything in the future, we’re here to help.
Thanks again,
Rob
"
Ms Hunt
July 29, 2026
5
out of
5
rating by Ms Hunt
"Ok! Everyone wants transparency when looking for car insurance, Kylie Gess, a State Farm Representative was amazingly helpful, patient, and knowledgeable. She talks fast but knows what she is talking about. She lays everything out for you to decide what works best for you. Kudos to Kylie G at Bob Hackett's State Farm Insurance Agency. Keep up the good work girl!"
Sarah Calderon
July 17, 2026
5
out of
5
rating by Sarah Calderon
"I was shopping around for life insurance for my kids and Koel was super helpful! He answered any question I had and got my quotes ready in a timely fashion. I would definitely recommend him to my friends."
We responded:
"Sarah, Thank you so much for your five-star review! We’re really glad to hear Koel was super helpful while you were shopping around for life insurance for your children. It’s wonderful that he was able to answer any question you had and get your quotes ready in a timely fashion.
We truly appreciate you definitely recommending him to your friends—thank you for choosing us! We’re here whenever you need anything. ~ Rob
"
David Phaiah
July 17, 2026
5
out of
5
rating by David Phaiah
"Had a great experience getting a quote with Koel. He was extremely knowledgeable, answered all of our questions, and provided excellent service. Highly recommend!"
We responded:
"David, Thank you so much for your great review! We’re thrilled to hear you had a great experience getting a quote with Koel. It’s wonderful that he was extremely knowledgeable, answered all of your questions, and provided excellent service.
We truly appreciate your high recommendation—thank you for choosing us, and we’re here whenever you need anything. ~ Rob
"
Brianna
July 17, 2026
5
out of
5
rating by Brianna
"Koel was a huge help! He was incredibly knowledgeable, fast, and made the whole process of getting a quote super easy. Highly recommend working with him!!"
We responded:
"Brianna, Thank you so much for the fantastic review! We’re thrilled to hear that Koel was a huge help and that he was incredibly knowledgeable, fast, and made the quote process super easy. We truly appreciate your high recommendation—thank you for choosing us, we’re here whenever you need anything. ~ Rob
"
Wiley Clinkenbeard
July 17, 2026
5
out of
5
rating by Wiley Clinkenbeard
"I had an excellent experience with Kylie! The entire process was smooth from start to finish, and the she was knowledgeable, professional, and genuinely helpful. She took the time to explain my coverage options without any pressure and made sure I understood exactly what I would be getting.
When I had questions, she responded quickly and treated me with respect. Her customer service is outstanding, and it’s clear she cares about her clients rather than just making a sale.
I highly recommend Kylie to anyone looking for honest service, competitive rates, and a hassle-free insurance experience."
We responded:
"Wiley, Thank you so much for your wonderful review! We’re thrilled to hear you had an excellent experience with Kylie from start to finish. It means a lot that she took the time to explain your coverage options clearly, answered your questions promptly, and provided a respectful, pressure-free experience.
Your recommendation is greatly appreciated—thank you for choosing us. We’ll be here whenever you need anything. ~ Rob"
Dawn Mcallister
July 10, 2026
5
out of
5
rating by Dawn Mcallister
"Never had an issue with This office. Rob Sheri and all of the staff are Amazing to work with and prompt. I dont even live around Paris but I still chose them instead of the folks in my area! Thanks ALL 😊"
We responded:
"Dawn, Thank you for your wonderful 5 -star review. we enjoy and appreciate the opportunity to work with you and are happy that you've found our office prompt and helpful. It is our pleasure to serve you to the best of our ability and look forward to working with you in the future. ~ Rob"
Christian Landes
June 24, 2026
5
out of
5
rating by Christian Landes
"Great service. Helpful at every turn."
We responded:
"Thank you Christian for the awesome 5-star review! We appreciate you and are always happy to help. ~ Rob"
Jessica Neff
June 23, 2026
5
out of
5
rating by Jessica Neff
"I’ve been with State Farm for years but recently switched my agent to Rob. Upon switching they looked at my file and made sure that everything I was getting I wanted. Turns out, there were several things on my policy that I didn’t want or need. They saved me so much money! They are also always readily available for any questions or concerns I may have. Insurance can be a pain. Rob and Sheri make it their pain, not yours! I’m so glad I switched agents, and if you’re thinking about it too, I highly recommend you do!"
We responded:
"Jessica, Thank you so much for the wonderful review! We’re truly grateful you made the switch to Rob Hackett State Farm, and even more glad we could review your policy, remove anything you didn’t need, and help you save money.
We’re also happy to hear how easy and supportive your experience has been, your time matters, and we’ll always do our best to take the hassle out of the insurance process. Thanks again for recommending us, and we’re here anytime you have questions or need anything!
"
Nathaniel Parker
June 22, 2026
5
out of
5
rating by Nathaniel Parker
"The team here were amazing with their friendly and fast service, and even went the extra mile to help get my account set up with them. 10/10 experience from the rob hackett State Farm team!"
Chelsy Shaffer
May 29, 2026
5
out of
5
rating by Chelsy Shaffer
"Switched from another company so I could bundle my auto and house insurance and Koel was very helpful and made it an stress-free experience. He was knowledgeable, answered all my questions, and helped me save money!"
We responded:
"Chelsy, thank you so much for taking the time to write your kind review! We really appreciate you choosing Koel at our State Farm office, and we’re glad we could make bundling your auto and homeowners' insurance a stress-free experience.
It’s great to hear that Koel was knowledgeable, answered all your questions, and helped you save money—our goal is always to provide clear guidance and the best value for our customers.
Thanks again for trusting us. We’re here for you anytime you need anything! - Rob
"
Kurt Krempetz
May 29, 2026
5
out of
5
rating by Kurt Krempetz
"Very friendly helpful individuals to work with."
We responded:
"Kurt, thank you for taking the time to leave us a 5-star review. Your review made our day! We are glad you find our team helpful and look forward to working with you in the future. - Rob"
Tristin Reynolds
May 22, 2026
5
out of
5
rating by Tristin Reynolds
"Kylie is very well informed of her job and explains things very well to current and potential clients."
We responded:
"Tristin, thank you for your 5-star review! I'm glad to hear Kylie was able to provide helpful information for you and explain things to your satisfaction. We appreciate being able to help you and look forward to working with you in the future. In the meantime if you need anything please feel free to reach out! - Rob"
Brady Crippes
May 19, 2026
5
out of
5
rating by Brady Crippes
"Kylie was very helpful in giving me an affordable plan that best fit my needs."
We responded:
"Brady we are so glad to hear that Kylie helped you find an affordable plan that met your needs. Thank you for your kind review. We appreciate being able to help and please reach out if you need anything - Rob"
Mike
April 30, 2026
5
out of
5
rating by Mike
"I had some insurance questions since I’ve been relocating & Kylie has been extremely helpful. Highly recommend!"
Robert Sims
April 29, 2026
5
out of
5
rating by Robert Sims
"I've said it before and I will say it again, this office is unmatched when it comes to customer service and how much they truly care for their customers. Always willing to help and do all that they can to insure you have the best possible experience. Rob Hackett State Farm is my #1 recommendation for your insurance needs. Special shout out to the office superstar Kylie Gess. She always helps me out whenever I need it."
We responded:
"Robert, Thank you so much for your kind words and continued support! We're thrilled to hear that our team, especially Kylie, has made such a positive impact on your experience. Providing exceptional service and truly caring for our customers is what we strive for every day. Your recommendation means the world to us, and we look forward to always being here for your insurance needs!"
Christa Meserve
April 17, 2026
5
out of
5
rating by Christa Meserve
"Rob Hackett and his team have been amazing and understanding wounder people. My payment didn't go through like I thought it did and they reached out to let me know instead of just canceling since it was about a week or two before I saw the text message definitely would recommend them to friends and family."
We responded:
"Thank you so much, Christa, for your Five-Star review and family and friends recommendation! We're glad we could assist and keep you informed—it's important to us to be understanding and supportive every step of the way. We truly appreciate your kind words and are honored to be your trusted insurance team. Thanks again for choosing Rob Hackett State Farm!"
Alex Reynoso
March 27, 2026
5
out of
5
rating by Alex Reynoso
"Been previous cust just in Texas , Kylie gave quote , it was slightly higher than I wanted to pay but signed up cause I felt comfortable with her and I trust state farm services win win for both"
We responded:
"Alex, it is a pleasure to hear what a wonderful experience you have had with Kylie at Rob Hackett's State Farm agency. Thank you for taking the tine to share your experience. ~ Rob"
Amy Jones
March 8, 2026
5
out of
5
rating by Amy Jones
"Rob Hackett and Kylie were extremely helpful. We appreciate how they got the best prices for us. They are always quick to respond to any questions."
We responded:
"Amy, thank your 5-star review! We genuinely appreciate it. It is our goal to provide high-quality service, and we are happy to know that we met your expectations! We look forward to working with you. ~ Rob"
Michelle Howard
March 6, 2026
5
out of
5
rating by Michelle Howard
"I just recently purchased a policy with Rob Hackett State Farm and Kylie is my representative. This lady is so very sweet, has been so very helpful, respectful, attentive and absolutely wants to help get the right fit for her clients. Thank you so much Kylie and I am so grateful that you got the right package I needed for my Hyundai Tuscon 🫶 I appreciate your kindness, your respectful demeanor and overall care for not just your clients but making sure that we have everything we need to be safe before we leave the house, parking lot or wherever we are! It's nice to have someone who actually cares and who checks in to see how things are going. 5 starts across the board!!! ⭐⭐⭐⭐⭐"
We responded:
"Michelle, We are grateful for your 5-star review! Thanks for taking a moment to share your positive experience purchasing insurance for your Hyundai with Kylie at Rob Hackett State Farm. We are here to serve you to the best of our ability and look forward to helping you in the future. ~ Rob"
Larry Miriam StJohn
February 18, 2026
5
out of
5
rating by Larry Miriam StJohn
"We were in an accident in another state. Several hours from home. Before we left the site, a State Farm person called and asked if we had been in an accident, if we were alright, anyone hurt ,or needing assistance. Asking how many people were in the vehicle and if there were any children. The claims dept. kept in touch with us answering our questions and giving us information about our next step. Rob Hackett (Agent) and his staff have always been extremely helpful with our insurance needs and any questions we have. We recommend Rob and his office highly. LARRY AND MIRIAM ST. JOHN."
We responded:
"Larry and Miriam, we really appreciate your 5-star review, it means a lot to us! We are always happy to help - Rob"
Diana Thomas
February 9, 2026
5
out of
5
rating by Diana Thomas
"They went over and beyond to help me with our claim. It was done super fast. Would give them more stars if I could."
We responded:
"Thank you Diana for the kind review. We strive to help however and whenever we can."